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FAQ's

FAQ
 

Account Overview

How to create an account?

After placing an order, you will be asked to verify your email address via email. From this you can setup an account and keep track of all orders and shipping times. After creating an account, click Login on the top right hand corner of the page. If you are a new customer: 1. Simply click the "Create An Account" on the top right corner of the page. 2. Fill in the appropriate information 3. Click "Create".

I forgot my password.
Click "Sign In" on the top right corner then "Forgot your password?"

Order Status


 How much is shipping?
Simply add the items to the cart and enter in city, state, and zip code of the shipping address before you checkout.
 

● What happens if my order is lost or damaged?

QingchenLamp Distributors takes great pride in the precautions taken by our professional shipping team to ship products safely. If a rare occurrence of loss or damage has occurred, please contact us by emailing info@qingchenlight.com and one of our customer service professionals will be available to assist with a timely resolution.

● What is the shipping time?

Qingchen Lamp's shipping time varies based on location but delivery averages 3-10 days after purchase. For expedited shipping, please call us - additional fees may apply.

I have received the wrong order or missing items.

Please login to your account and check order status. If all items have been fulfilled, please give us a call or email and we will assist appropriately. Note: UPS might deliver packages on separate days if you are receiving more than 1 box.
 

● What if I need to return a product?

Qingchenlamp Distributors has a 30-Day Return Policy and you may request to return the merchandise for a refund within 30 days of the invoice date. For detailed information on our return policies please see our Refund Policy.


General LED Knowledge

What is an LED?

LED stands for Light Emitting Diode

How does it work?

http://www.howstuffworks.com/led.htm has a very detailed, easy to understand article of the ins and outs of how LEDs works.
 

What is a Watt?

A Watt (W) is an electrical unit of power. The higher the wattage the more power the bulb consumes. However LEDs can put out much more light with less watts. A 40W incandescent can easily be replaced with a 6-9W LED.
 

What are lumens?

Lumens are a measure of how much light a bulb puts out. The higher the lumens the brighter the light. Think of it as the volume of light (sort of like gallons is the volume of water). A 100W incandescent bulb puts out around 1600 Lumens, an LED bulb can give you the same lumens with 16-20W, meaning you get the same light with much less power consumption. And less power consumption means more money saved.
 

 ● What does beam angle mean?

The beam angle is the angle from the light is that is effectively lit by the LED. Some LED’s that are used for “spot” lighting have smaller beam angle 30 or 60 degrees, usually PAR bulbs. Others LED lights like our tube lights have a wide beam angle of 180, or 240 degrees.
 

What does CRI mean?

In short: CRI stands for Color Rendering index, and ranges in value from 0-100. Typical led values are between 50 and high 90’s Not so short: The color rendering index (CRI), sometimes called color rendition index, is a quantitative measure of the ability of a light source to reveal the colors of various objects faithfully in comparison with an ideal or natural light source. Light sources with a high CRI are desirable in color-critical applications such as photography and cinematography… see full explanation here
 

Why is the color a number and not a color?

The number shown is technically a color. The number is the degree kelvin, which is a universal measurement of light. 3000k – yellowish / white light, 4000k – cool white hint of yellow, 5000k – white, 6000k – bright white daylight.


OTHERS

My question is not in your FAQs. How do I contact you?
You can contact us via email, Skype or WhatsApp, and we will answer you as soon as possible.